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Cruise Ship Questions

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Top 10 Reasons to Pick Us
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Cruise Ship Questions
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Excursion Questions

Firstly thank you for choosing a cruise which brings you to our beautiful island.

Cruise ships offer numerous tours on board and we regularly get enquiries from cruise ship guests. We have listed below some of the most common enquiries we receive and we hope they answer your questions. If your particular enquiry is not listed, please do not hesitate to contact us directly and we will do our best to get back to you immediately.

Cruise Ship Questions

Can we arrange a tour with you directly or must we go through the ship?
Absolutely you can book directly with us. For those ships we have contracts with we usually run a morning tour but we can easily accommodate a mid-morning or afternoon adventure before you leave our shores. Simply get in touch and lets see what we have available for you.

Our ship tells us to book with them, as they are covered by insurance.
We are fully insured and carry the insurance recommended by the cruise ships which enables us to work with them directly. Local island policies can be much lower with operators that dont work with the ships, but we are fully covered.

Where do we meet for the tour?
We meet you in town at the cruise ship dock. When you make your booking we will send you a meeting schedule which will confirm the date, time, cost of the adventure and also where to meet.

The ship says we will get better service and equipment with one of their excursions.
Our aim is to provide excellent service every time so whether you are a cruise ship excursion or a private tour with us you get exactly the same excellent care and attention. If you have your own snorkel equipment that's great and feel free to bring it along but just in case you don't all our equipment is new and top of the range.

I don't like crowded tours.
Neither do we - Unlike the large 50+ capacity catamarans that offer sail & snorkel excursions we seat a maximum of 12 people which means we can be more focussed on your needs and also ensure that you have a great time. Although we only seat 12 it doesn't mean we are a tiny boat...we have ample room on board and we are coastguard approved. Our seats are a mix of x10 jockey seats which allow you a safe,comfortable ride and for those that have small children we also have a bench seat. If you would like the boat to yourself or want to share it with some friends then ask about our private charters.

They tell us if we get back late the ship will leave us behind!
The most common concern is that you will miss your ship and be stuck in Grenada. Our afternoon tour normally ends at 4pm but if your ships leaves before this then let us know and we will see what we can do to accomodate you. We drop you right back at your ship. The drop-off point at the water taxi dock is right next to your ship which leaves you plenty of time to do a little last minute shopping, go though security and be safely back on board before your ship departs our shores. We take our responsibility very seriously and have made contingency plans for every situation we can think of. Our tour operates on the sheltered West coast of Grenada and we are never further than about 5 miles from the cruise ship terminal. From the furthest point of the tour we can get back to the dock in less than 8 minutes. About 45 minutes before the end of the tour we start heading back towards the cruise ship terminal and we actually pass it as we head into the inner harbour (Carenage) and lagoon for some sightseeing so we are always able to get you back to the dock right on time. We have two engines so a complete breakdown is very unlikely, but as en extra precaution we have back up boats on standby ready to assist if necessary.

Cancellation Policy
If you cancel at least 1 week (7 days) in advance of the scheduled departure, there is no cancellation fee and you will receive a full refund.
You will also receive a full refund in case of operator cancellation due to poor weather/unforeseen circumstances or if your ship does not dock in Grenada.
If you cancel between 3 and 6 days in advance of the scheduled departure, there is a 50% cancellation fee.
If you cancel within 48hrs of the scheduled departure, there is a 100% cancellation fee.
We recommend travel insurance. Please contact us by phone to cancel or inquire about a cancellation or a ship itinerary change.

We like to think that we offer the very best service so we will also offer you some information about Grenada and her people and some ideas about how to fill your time here on island before/after your tour with us.

If there is anything you would like to know that we have not managed to cover above or on other pages, please don't hesitate to contact us by email or you can chat with us right now at the link below.

We hope that we will be able to welcome you on board our tour and in the mean-time we wish you a wonderful cruise!

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About Us:
Hello and welcome. We would like to thank you for taking the time to visit our site. We started Grenada Seafaris after having left the UK to live the dream and travel. After a few years of sailing the Caribbean we totally fell in love with Grenada and its charming people and dropped anchor. Wanting to add something new to the tourism industry here we created our high quality adventure tour to help inform visitors about this great island and all it has to offer. The rest, as they say, is history.

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Contact Us:
Grenada Seafaris, PO Box 1376
Grand Anse Beach, St George's, Grenada

Phone: 1 (473) 405 7800